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Product Information Removing the Revolving Door: Strategies to Address Recruitment and Retention Challenges

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This curriculum was developed to train the Frontline Supervisor in human service agencies to become active in their organizations and at their individual sites in the recruitment, retention, and training of direct support professionals. This curriculum and the strategies presented within it will be most effective if agency policies and practices support the proposed interventions. However, even if the entire agency is not ready to change, FLS who complete this training should have the skills, attitude, and competence to make major changes and influence turnover at their own sites.

After completing the curriculum the participants will:

1)Know and understand how recruitment and retention issues affect those receiving supports, the sites for which they are responsible, and the whole organization. Participants will effectively participate in organization-wide activities and communicate with others around these issues.

2)Know and understand their management responsibilities and a range of participatory management techniques, use strategies that collaboratively incorporate DSP input in management decisions, and promote DSP job growth, promotion, and responsibility.

3)Proactively develop and support work teams; identify areas where their work teams are having difficulty, and employ effective team-building and conflict management strategies as needed.

4)Know and understand a range of effective recruitment and selection strategies and demonstrate the skills necessary to select and hire new employees who are appropriate for the job, can meet the needs of the people they support, and who are likely to stay.

5)Know and understand formal and informal training, orientation, and mentoring practices in order to respond to the needs, desires, and interests of new and existing employees.

6)Know how to develop and use accurate DSP job descriptions and use them in performance appraisals.

7)Understand the importance of recognition in job satisfaction and match specific recognition techniques to the unique needs of the individual DSP.

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