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Product Information Montana Providers of Adult Developmental Disabilities Services: Direct service staff demographics, job characteristics and job satisfaction

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In 2002-2003, researchers surveyed 243 direct service staff employed by eight Montana providers of developmental disabilities services (five local providers, one provider of services in two regions, one foster home). Most items used a Likert scale to gather respondents feelings, the items were organized into these categories:

Demographics – The survey queried respondents’ gender, ages, marital status, current educational status, and outside employment.

Job Characteristics – The survey queried each respondents primary jobs, workloads, wage and benefits, characteristics of consumers supported, and opportunities for staff development. Respondents were also asked about their satisfaction with each of these areas.

Job satisfaction- the survey queried respondents feelings about the degree to which they received job feedback, felt supported by their coworkers, and felt supported by their supervisors. Respondents were also asked about their satisfaction with each of these areas.

Click on the “Web Links” tab above to view the entire report in HTML format, the following excerpts taken from the conclusion summarize what was learned:

- The average respondent had 1.6 years of education beyond high school and seven years of direct service experience, yet earned only $8 per hour.

- Most staff worked full time and more hours per week than their scheduled obligation.

- Both groups reported adequate job training. Respondents were generally able to complete job tasks with feedback and support from others.

- They were satisfied with numbers of individuals served and with general job conditions (hours worked, shifts, working conditions).

- Most were less satisfied with management/supervision and job benefits (benefit structure, job security and advancement opportunities). Over half were dissatisfied with wages.

Description based, with excerpt copied from full report as viewed online on 11/24/14 at mtdh.ruralinstitute.umt.edu/blog/?page_id=898
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This web site is maintained by the Research and Training Center on Community Living with support from the National Association of State Directors of Developmental Disabilities Services, the Human Services Research Institute and the Administration on Intellectual and Developmental Disabilities. E-mail weste050@umn.edu.
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