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State Quality Improvement
  >>Located in Store(s): Quality Assurance and Improvement

This department contains examples of innovative, outcome-based State quality improvement activities, aimed at regional or provider quality improvement processes.

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Managed by: Elizabeth Pell (epell@hsri.org) of Human Services Research Institute
Co-managed by Valerie Bradley

Product Categories
Books, Publications & Reports (printed and/or online) (10 Products)
Electronic Media (2 Products)
Organizations, Programs, and Projects (9 Products)
Other (4 Products)
People Who Can Help (3 Products)

Books, Publications & Reports (printed and/or online)
Building a Comprehensive Quality Management Program
Groundbreaking paper spelling out the essential organizing principals and essential components of a comprehensive statewide quality management system.
Developing Provider Networks for Medicaid Managed Long-Term Services and Supports Programs: Considerations for States
This brief is about making sure Medicaid managed care programs are able to meet the needs of vulnerable populations, such as people who have disabilities.
Embarking on a New Century: Mental Retardation at the End of the 20th Century
This volume of 18 essays summarizes major public policy and service delivery advancements from 1975 to 2000.
Guidance to States using 1115 Demonstrations or 1915(b) Waivers for Managed Long Term Services and Supports Programs
This document provides best practices guidance to states who are beginning to use a managed care model to provide long-term care services.
Model Communities: An informal discussion among states
This is a report of a two-day long conversation between people from six different states about how to build better and stronger communities in which people with disabilities are fully included.
Quality Enhancement in Developmental Disabilities: Challenges and Opportunities in a Changing World
This is a book about ways to make person-centered supports and services more helpful to the supported person and to increase the quality of those supports.
Quality of Life: Applications Across Individuals, Organizations, Communities, and Systems
This book was based on new ideas about person-centered needs and outcomes. It provided a careful look at the concept of quality of life, quality assessment and quality improvement.
Root Cause Analysis: A Summary of Root Cause Analysis and its use in State Developmental Disabilities Agencies
This paper describes the use of root cause analysis as a strategy to decrease errors and improve services to people with disabilities.
Sampling: A Practical Guide for Quality Management in Home & Community-Based Waiver Programs
The guide offers ideas to consider when deciding whether to sample. Sampling is a way state agencies can learn about the quality of services. With sampling, information from a small group of programs is used to fairly judge the quality of many programs.
Structuring New Service Delivery Models for Individuals with Intellectual and Developmental Disabilities
This policy brief suggests guidelines as new models of care provision are considered.
Electronic Media (Videos, CDs, T.V., Radio, Websites, etc.)
This CMS-funded website provides technical assistance to states in developing, evaluating and maintaining HCBS waiver programs.
Model Communities: The national discussion continues
This online report summarizes a meeting held in 2004. At it, states talked about ways to include people with disabilities in making the system work better.
Organizations, Programs, and Projects
Applied Self-Direction
This organization provides technical assistance to states who are implementing self-directed support options.
Ask Me!sm
An interview process to determine quality of life conducted by the Arc of Maryland and People on the Go. Interviews were also conducted by interviewers who have developmental disabilities.
California Assessment of Quality
The Life Quality Assessment helps people with developmental disabilities look at and find ways to improve their life quality. A person is interviewed about twenty-five individual quality outcomes. A companion guide for agency quality is also available.
COMPASS is a quality assurance process in New York with four elements: Consumerism, Outcomes, Management Plan, and Agency Self-Survey. It emphasizes outcomes in people's lives, not just compliance.
Innovations in Systems of Care for Individuals with Intellectual and Developmental Disabilities
This series of policy briefs summarizes research done on providing support to people who have intellectual/developmental disabilities. Described are the historical shifts and ongoing challenges for the states.
National Association of State Mental Health Program Directors
This organization is interested in improving the quality of state mental health service systems.
The Council on Quality and Leadership (CQL)
This organization accredits agencies based on outcomes in the lives of people who receive services. They also provide training and technical assistance to provider agencies, and help states monitor quality system wide.
The Independent Monitoring Project
An initiative of the Pennsylvania Office of Developmental Programs that measures the quality of life of individuals receiving services and supports.
The National Leadership Consortium
This Center develops the future national leaders who will assure people with disabilities receive quality services and live quality lives.
Allan I. Bergman
Allan Bergman has been the president or director of many nonprofit community organizations. He is also a leader in helping national and state laws provide better services and supports for persons with disabilities.
John Smith
John's primary interests lie in supporting people with disabilities in the areas of self-advocacy and self-determination. As an evaluator, he is also interested in measuring "Quality" in services and quality assurance.
Six Sigma/Lean For Human Services Organizations
Six Sigma/Lean helps agencies complete some tasks more easily and quickly. That means less time is spent on administrative tasks and more time and energy can go to meeting people's individual needs and preferences.
Steven M. Eidelman, MBA, MSW
Mr. Eidelman is the co-founder and co-director of the National Leadership Consortium on Developmental Disabilities. He is also the University of Delaware’s H. Rodney Sharp Professor of Human Services Policy and Leadership.
People Who Can Help
Celia Feinstein
Dr. Feinstein provides consultation and training at the level of local, state and national practices and policies in the areas of self-determination, leadership development, deinstitutionalization, quality management and waiting lists. She has work...
James Conroy
We can assist with program evaluation of all kinds in the human services. We specialize in ways of measuring qualities of life, and demonstrating that they are valid and reliable.
Valerie J. Bradley
My primary area of expertise is quality assurance and quality management at the federal, state and provider level. Val is the director of the Human Services Research Institute, which has conducted national and state evaluations and training in a wide...

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