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Quality Indicators
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Provides access to various instruments and checklists for evaluating the quality of supports and administration provided by agencies and service systems.

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Managed by: John G. Smith of Research and Training Center on Community Living, University of Minnesota

Product Categories
Books, Publications & Reports (printed and/or online) (36 Products)
Electronic Media (9 Products)
Organizations, Programs, and Projects (3 Products)
Other (1 Products)
People Who Can Help (2 Products)

Books, Publications & Reports (printed and/or online)
Are the Expectations of the Lanterman Act Being Met?: An Evaluation of the California Department of Developmental Services' Performance Contracts
This scholary paper asks how well California is keeping track of its promise to help people with developmental disabilities live more independent lives.
CARF - Managing Outcomes
Geared to employment and community services, this publication provides a how-to guide to implement an outcomes system.
CARF 2012 ECS Standards Manual
The Standards Manual can be used as a blueprint to providing quality employment and community services, including day habilitation, community living services, assistive technology, and workforce development services.
Closing the Quality Gap: Revisiting the State of the Science Quality Improvement Measurement of Outcomes for People With Disabilities
A report that reviewed the research literature to find out how health outcomes are being measured for people with disabilities.
Consumer and Family Guide to Quality Services
A booklet of questions a family or consumer may want to ask in selecting a provider or a specific service.
Family Research Toolkit
This set of surveys addresses many aspects of family quality of life. Most are designed for use by researchers, but a few can be useful to families and counselors.
Handbook on Quality of Life for Human Service Practitioners
A book about the quality of life concept with many practical applications. It is appropriate for human service practitioners, educators, legislators, advocates, program administrators, and researchers.
Identifying and Selecting Long-Term Services and Supports Outcome Measures
This paper provides advocates with ideas about how to assure services are of high quality under a managed care system.
NCI Performance Indicators: Guide for HCBS Requirements and Assurances
This guide is a tool to help states understand and comply with new HCBS requirements.
Organizational Innovation and Transformation Series
This series of case study reports is about organizations that have changed to provide more individualized services. The documents can be viewed for free online.
Personal Outcome Measures Manual
This book provides a tool for gathering information and making decisions based on the presence or absence of selected outcomes in a person's life. There is one version for adults, and another for children and youth under 18.
Quality in Practice - Intimacy/Dating/Marriage
This fact sheet helps DSPs and agencies think about how to best support people in having romantic relationships
Quality in Practice Brief: Accountability
This one-page fact sheet explains the why and hows of making sure organizations are accountable to the people they serve.
Quality in Practice: Data System
This fact sheet provides suggestions on how an organization can collect the right kind of data and use it to improve services.
Quality in Practice: Advocacy
This fact sheet has suggestions on how organizations can establish an advocacy-oriented perspective.
Quality in Practice: End of Life Issues
This fact sheet provides suggestions on how organizations can best support people with disabilities near the end-of-life.
Quality in Practice: Expectations for People
This fact sheet helps organizations manage the constantly changing expectations of them as service providers, and of the people they support
Quality in Practice: Guardianship
This fact sheet provides suggestions on how organizations can improve their person centered services by rethinking the need for guardianship.
Quality in Practice: Health
This fact sheet provides suggestions on how service providers can support the personal health of the people they support.
Quality in Practice: Human Rights Committee
This fact sheet provides suggestions for agencies' in forming and making good use of their Human Rights Committees.
Quality in Practice: Personal Records
This fact sheet provides advice to agencies about personal records and information systems. It addresses such questions as what information should be kept, how it should be kept, and who should have access to the information.
Quality in Practice: Quality Enhancement Plans
This fact sheet provides suggestions on how organizations can use quality enhancement plans to create strong, solid, high quality services and supports for the people it serves.
Quality in Practice: Respect
This fact sheet helps DSPs and agencies best support people in a respectful manner.
Quality in Practice: Rights and Responsibilities
This fact sheet helps DSPs and agencies best support people in exercising the same rights and responsibilities as all citizens.
Quality in Practice: Safety
This fact sheet provides suggestions on how organizations can promote safety while still protecting people’s right to experience a full and satisfying life.
Quality in Practice: Social Roles
This fact sheet helps agencies think about how to best support people in taking on valued social roles in their communities.
Quality in Practice: Spirituality
This fact sheet provides tips for how organizations can support people in their spiritual lives.
Quality in Practice: Staff Hiring and Evaluation
This fact sheet provides suggestions for organizations on hiring and evaluating staff.
Quality Measurement Instrument Review
A comparison of seventy-two quality assurance instruments from across the country.
Quality Measures 2005
Quality Measures 2005SM combines CQL’s previous personal outcomes approach to quality definition and measurement with the lessons of social capital and the growing importance of Community LifeSM.
Quality of Life and Disability: An Approach for Community Practitioners
This book is about providing quality of life in services for people with disabilities.
Quality of Life: Applications Across Individuals, Organizations, Communities, and Systems
This book was based on new ideas about person-centered needs and outcomes. It provided a careful look at the concept of quality of life, quality assessment and quality improvement.
Recommendations for Satisfaction Surveys
This guide gives advice on creating satisfaction surveys that will be meaningful to self-advocates.
Setting the Bar for Quality: The Personal Outcome Measures National Database
This report has key findings from 20 years of data collection about the quality of services being received by people with disabilities.
Supporting Social Roles: A Second Bottom Line for Services to People with Developmental Disabilities
This manual helps agencies check on the quality of their services. It asks how well they help people with disabilities take on valued social roles in the community.
The Limitations of the Law In Human Services (Revised Edition)
This book suggests that the roots of a quality service system is in the minds, hearts, and values of the members of a society.
Electronic Media (Videos, CDs, T.V., Radio, Websites, etc.)
Adults with learning difficulties in England 2003/04
This is the report of the first national survey of adults with learning disabilities (intellectual disability) in England. It tells us how much more needs to be done if people with Learning Difficulties are to be more included and have a better life.
Australian Center on Quality of Life
A web site where people can learn about quality of life and people with disabilities. The web site is especially for researchers and university students who want to investigate this interesting area, but everyone is welcome to come and take a look.
Community Residential Core Competencies
This guidebook describes 14 skill areas that DSPs need in order to work in someone's home.
This app gives a snapshot of the quality of life of a person with disabilities using CQL's person-centered outcomes.
Cultural and Linguistic Competence Assessment for Disability Organizations
A tool to help organizations learn how well they consider cultural and language differences. It was developed for organizations that support people with disabilities.
Info about licensed or certified providers
This website has a report about quality for every service provider in Massachusetts. These reports use a common set of indicators to explain the quality of services provided by each agency.
Patient-Centered Care Improvement Guide
An online guide to help medical providers become more "patient-centered." The ideas are useful to those in the disability field.
Quality in Practice guides
These 1-2 page fact sheets have many ideas to improve supports for people with disabilities. Each sheet covers one topic area related to quality in supports.
The Role of Self-Assessment in Achieving Cultural & Linguistic Competence
This webinar was about why organizations should look at how well they meet the needs of people from different cultures. You can watch it all online for free.
Organizations, Programs, and Projects
A Holistic Approach to Disability Rights Monitoring
This system is used to evaluate whether or not the human rights of people with disabilities are being honored in a particular country.
ID/DD Performance Management & Satisfaction Systems
An agency performance management system for determining satisfaction of consumers, family/guardians, and employees.
Social Role Valorization Implementation Project
This group shares information about Social Role Valorization, a method to monitor whether or not people have good lives. It has a website, provides training and publishes a journal.
VOICE (Value Of Individual Choices and Experiences)
A set of eight life areas used to evaluate quality in services, one person at a time. VOICE is a "person-centered" way to think about the work of agencies.
People Who Can Help
James Conroy
We can assist with program evaluation of all kinds in the human services. We specialize in ways of measuring qualities of life, and demonstrating that they are valid and reliable.
Tom Nerney
Together with 17 other Center for Self-Determination Resource Guides we provide training and technical assistance on all aspects of self-determination including: developing highly personal individual budgets and plans; crafting Medicaid waivers that pr...

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This web site is maintained by the Research and Training Center on Community Living with support from the National Association of State Directors of Developmental Disabilities Services, the Human Services Research Institute and the Administration on Intellectual and Developmental Disabilities. E-mail weste050@umn.edu.
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