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Agency Design & Quality Improvement
  >>Located in Store(s): Quality Assurance and Improvement , Service Provider Store

Contains information for providers and governing systems on basic assurance issues of health, safety, human security and moving toward ongiong quality improvement that supports better lives for people with disabilities.

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Managed by: Bob Niemiec (bniemiec@griffinhammis.com) of Griffin-Hammis Associates, LLC

Product Categories
Books, Publications & Reports (printed and/or online) (65 Products)
Electronic Media (15 Products)
Organizations, Programs, and Projects (32 Products)
Other (7 Products)
People Who Can Help (5 Products)


Books, Publications & Reports (printed and/or online)
A Leadership Guide for Today's Disabilities Organizations Overcoming Challenges and Making Change Happen
This book is about making the organizations that support people with disabilities stronger.
Abuse and Neglect Prevention Systems: Evaluation and Implementation Guide
This is a curriculum on responding to abuse and neglect. It is based on the 7 Key Components as developed by CMS.
Active Support: Enabling and Empowering People with Intellectual Disabilities
This book is about Active Support, an interesting way to help people with disabilities become active in all types of activities.
Addressing Potential Conflicts of Interest Arising from the Multiple Roles of Colorado’s Community Centered Boards
A report about the potential conflicts of interest for Colorado’s Community Centered Board. The CCB plays many roles in connecting people to needed services.
Becoming a Person Centered System
This report explains a systems change initiative. It begins with training DSPs in Person Centered Planning, and leads to changes in how both agencies and service systems do their work.
Building Capacity for Person-Centered Thinking
This report explains what six organizations learned as they worked together to use person-centered thinking practices. It can be downloaded for free as a PDF file.
CARF - Managing Outcomes
Geared to employment and community services, this publication provides a how-to guide to implement an outcomes system.
CARF - Transition from School to Work and Community Services
A road map to building quality services for young people with disabilities as they transition from school to work.
CARF - Using Individual-Centered Planning for Self-Directed Services
An easy-to-understand guide of essential elements for individual-centered planning of services based on the preferences and needs of the persons receiving services.
Celebrating the Ordinary: The Emergence of Options in Community Living as a Thoughtful Organization
This book is about one of the first agencies in the country that was designed on the principles of person-centered planning and supportive living. It has stories, pictures, documents, and policies that tell its story over time.
Citizenship: A guide for providers of support
This guide describes how to best support people who have intellectual disabilities.
Creating Blue Space: Fostering Innovative Support Practices for People with Developmental Disabilities
This book is about how agencies and systems can best provide individualized support to people with developmental disabilities.
Crisis Management and Working with the Media
This book can help service providers prepare for, respond to and recover from dangerous, tragic or embarrassing situations.
Cultural Shifting: Community Leadership and Change
This book looks at change and leadership through the lens of culture and community.
Disaster Preparedness, A Guide for Human Service Providers in Emergency Situations
This 50-page book is a comprehensive planning guide for emergency preparedness in the Human Services environment.
Framework for Accomplishment
A five-day workshop designed by John O'Brien and Connie O'Brien to teach the principles of person-centered services.
Group Homes for People with Intellectual Disabilities Encouraging Inclusion and Participation
This book is about making community living better for people with disabilities.
Handbook on Quality of Life for Human Service Practitioners
A book about the quality of life concept with many practical applications. It is appropriate for human service practitioners, educators, legislators, advocates, program administrators, and researchers.
I Matter - So Does Your Cause - Starting a Nonrpofit
This book takes you through the steps of starting a non-profit organization. It was written by an expert in development, management and fundraising.
Make the Day Matter! Promoting Typical Lifestyles for Adults with Significant Disabilities
This book is written for service providers. It give ways to support people with disabilities to help them live meaningful lives in the community.
National Alliance of Direct Support Professionals Code of Ethics
This Code of Ethics guides the work of Direct Support Professionals (DSPs).
One Person at a Time
This book is about an agency that changed how it provided services. It tells life stories and explains agency changes that occurred when each person was listened to and supported one person at time.
Organizational Innovation and Transformation Series
A series of case study reports about organizations that have changed to provide more individualized services. The documents can be viewed for free online.
Person-Centered Planning and Outcome Management
A book about outcome management for quality lifestyles
Person-Centred Thinking with Older People: 6 Essential Practices
This book explains six practices used in person-centered thinking. It gives real-life examples of how to use them in the care of older people.
Position Paper on Medication Management for Individuals with Intellectual and Developmental Disabilities (Developmental Disabilities Nurses Association)
This paper proposes best practice guidelines
Positive Behavior Supports For Adults With Disabilities In Employment, Community, And Residential Settings: Practical Strategies That Work
This non-technical book was written for Direct Support Professionals. It gives information about providing positive behavior supports for adults with disabilities in community, residential, and vocational settings.
Quality Enhancement in Developmental Disabilities: Challenges and Opportunities in a Changing World
This is a book about ways to make person-centered supports and services more helpful to the supported person and to increase the quality of those supports.
Quality in Practice - Intimacy/Dating/Marriage
This fact sheet helps DSPs and agencies think about how to best support people in having romantic relationships
Quality in Practice Brief: Accountability
This one-page fact sheet explains the why and hows of making sure organizations are accountable to the people they serve.
Quality in Practice: Data System
This fact sheet provides suggestions on how an organization can collect the right kind of data and use it to improve services.
Quality in Practice: Advocacy
This fact sheet has suggestions on how organizations can establish an advocacy-oriented perspective.
Quality in Practice: End of Life Issues
This fact sheet provides suggestions on how organizations can best support people with disabilities near the end-of-life.
Quality in Practice: Expectations for People
This fact sheet helps organizations manage the constantly changing expectations of them as service providers, and of the people they support
Quality in Practice: Guardianship
This fact sheet provides suggestions on how organizations can improve their person centered services by rethinking the need for guardianship.
Quality in Practice: Health
This fact sheet provides suggestions on how service providers can support the personal health of the people they support.
Quality in Practice: Human Rights Committee
This fact sheet provides suggestions for agencies' in forming and making good use of their Human Rights Committees.
Quality in Practice: Leadership
This fact sheet provides suggestions on how leaders of an organization can best lead by carefully listening to the people it serves.
Quality in Practice: Personal Records
This fact sheet provides advice to agencies about personal records and information systems. It addresses such questions as what information should be kept, how it should be kept, and who should have access to the information.
Quality in Practice: Quality Enhancement Plans
This fact sheet provides suggestions on how organizations can use quality enhancement plans to create strong, solid, high quality services and supports for the people it serves.
Quality in Practice: Respect
This fact sheet helps DSPs and agencies best support people in a respectful manner.
Quality in Practice: Rights and Responsibilities
This fact sheet helps DSPs and agencies best support people in exercising the same rights and responsibilities as all citizens.
Quality in Practice: Safety
This fact sheet provides suggestions on how organizations can promote safety while still protecting people’s right to experience a full and satisfying life.
Quality in Practice: Social Roles
This fact sheet helps agencies think about how to best support people in taking on valued social roles in their communities.
Quality in Practice: Spirituality
This fact sheet provides tips for how organizations can support people in their spiritual lives.
Quality in Practice: Staff Hiring and Evaluation
This fact sheet provides suggestions for organizations on hiring and evaluating staff.
Quality in Practice: Thinking About Responsibility
This fact sheet helps agencies think about how to best support people in taking on real life responsibilities. It shows how this promotes dignity.
Quality Measures 2005
Quality Measures 2005SM combines CQL’s previous personal outcomes approach to quality definition and measurement with the lessons of social capital and the growing importance of Community LifeSM.
Quality of Life and Disability: An Approach for Community Practitioners
This book is about providing quality of life in services for people with disabilities.
Remembering the Soul of Our Work
This is a book of stories written by the DSPs who work with an innovative agency in Wisconsin.
Removing Barriers: Planning Meetings That Are Accessible To All Participants
A guide that helps organizations make their meetings accessible and welcoming to people with disabilities. It can be downloaded as a PDF file.
Root Cause Analysis: A Summary of Root Cause Analysis and its use in State Developmental Disabilities Agencies
This paper describes the use of root cause analysis as a strategy to decrease errors and improve services to people with disabilities.
Sampler of Agency Self-Assessment Activities Related to Person-Centered Planning
This report explains five different methods agencies can use to evaluate how "person-centered" their services truly are.
Setting the Bar for Quality: The Personal Outcome Measures National Database
This report has key findings from 20 years of data collection about the quality of services being received by people with disabilities.
Supporting Social Roles: A Second Bottom Line for Services to People with Developmental Disabilities
This manual helps agencies check on the quality of their services. It asks how well they help people with disabilities take on valued social roles in the community.
TASH Connections Issue on Agency Transformation
This issue of TASH's Connection publication explains how seven agencies transformed themselves to offer higher quality services.
The CAPstone
This is an e-newsletter distributed by The Council on Quality and Leadership (CQL)
The Caring Kit
This toolkit has everything an agency needs to start a respite care training program to support the parents of children with disabilities.
The Citizen (Newsletter)
A newsletter with stories of people with disabilities and events in British Columbia, Canada. You can read it online.
The Peer Empowerment Program (PEP): A Complete Toolkit for Planning and Implementing Mentoring Programs Within Community-Based Human Service Organizations
This curriculum is designed to create a mentoring program in community-based human service organizations.
The Personal Outcome Measures
A manual about person-centered outcomes, and outcome measurement
The Place that Quality Built
This manual discusses ways in which organizations that support people with disabilities can implement a personal outcomes approach to quality services. You can download it as a PDF.
The Seeing Is Believing Project: A "Lifeline" for Organizational Change in North Carolina
A report on a 3‐year program in North Carolina that helped agencies provide more individualized supports for people with disabilities.
Thinking About Inclusion: Taking personal and corporate responsibility for welcoming everyone
An online booklet to help organizations check if their services are open and welcoming for all people.
Understanding Core Competencies: Info-Line
This booklet defines the meaning of core competencies and how businesses can use this concept to achieve a competitive edge.
Electronic Media (Videos, CDs, T.V., Radio, Websites, etc.)
CARF - Designing Ethical Practices for Quality Services
This publication will assist you in establishing ethical practices in your organization as required by the CARF standards.
CQL eCommunity
This is an online community whose purpose is to connect people who share the goal of community inclusion and quality of life for people with disabilities.
CQL POST App
This app gives a snapshot of the quality of life of a person with disabilities using CQL's person-centered outcomes.
Creating Person Centered Organizations Forum
This online forum is for people who want to ask questions or share stories about creating person-centered organizations.
Cultural and Linguistic Competence Assessment for Disability Organizations
A tool to help organizations learn how well they consider cultural and language differences. It was developed for organizations that support people with disabilities.
Guide to Person-Centered Excellence
A guide from the Council on Quality and Leadership. This guide is meant to encourage organizations to provide the supports and services for people that really matter.
Hope at Work: Creating Positive, Resilient Organizations
These two audio CDs introduce a practical action model any agency can use to create a positive and hopeful work culture.
Indiana's Efforts to Help Hoosiers Prevent Unwanted Nursing Home Residence
This State Policy in Practice brief describes Indiana’s efforts to develop a new, comprehensive program that helps people in Indiana (the Hoosiers) avoid nursing home placement if possible and desirable.
Our Door is Open: Creating Welcoming Cultures in Helping Organizations
An CD with ideas to help organizations create a welcoming culture.
Pulling Together: Administrative and Budget Consolidation of State Long-Term Care Services
This issue paper examines what happens when States combine all long term care services under one agency. It was prepared by the AARP Public Policy Institute and you can download it as a PDF.
Quality in Practice guides
These 1-2 page fact sheets have many ideas to improve supports for people with disabilities. Each sheet covers one topic area related to quality in supports.
Sexuality & Relationship Support for People With an Intellectual Disability:Policy to Practice
This Powerpoint presentation describes how service systems must support people with intellectual disabilities in expressing their sexuality. It is from a conference in Australia.
The Guide: NASDDDS Handbook on Inclusive Meetings and Presentations
This Handbook provides guidelines to assure that self-advocates can take an active role in important meetings.
The Learning Community for person centered practices
This informal network seeks to create a community worldwide that shares knowledge about supporting people in having positive control over their lives.
Weingart Foundation Developmental Disabilities Initiative
This initiative helped 16 service providers in Southern California become stronger organizations.
Organizations, Programs, and Projects
Allen, Shea & Associates: A technical assistance work group
This organization helps with training, program evaluations, and development of materials. They specialize in the area of disabilities.
American Network of Community Options and Resources (ANCOR)
ANCOR is the national association of private providers who offer services and supports to people with disabilities.
CARF International
CARF provides a system of outcome standards for the accreditation of a variety of types of employment and community services.
Community Resource Alliance
This company offers training management consulting to agencies that support people with disabilities. Their goal is to help people with disabilities successfully live in communities with the services and supports they want.
CommunityWorks: PATH and Creative Facilitation Training
An organization that teaches people the best ways to do person-centered planning. They are especially interested in community-building.
COMPASS
COMPASS is a quality assurance process in New York with four elements: Consumerism, Outcomes, Management Plan, and Agency Self-Survey. It emphasizes outcomes in people's lives, not just compliance.
Developmental Disabilities Training Institute
This agency provides training on Person-Centered Thinking and other topics. It is located in North Carolina
Empowerment Network Unlimited, Inc.
This organization provides training, assistance with grant writing, and other services to help those supporting people with disabilities.
Every Day Heroes/Master Worker Program through the Adirondack Arc
This staff training program begins with an agency orientation, and can lead to a Bachelors Degree.
Federated Human Service Cooperative
This group helps people with disabilities and their families set-up local provider organizations. They have a helpful website and an online newsletter.
Framework for Accomplishment
A five-day workshop designed by John O'Brien and Connie O'Brien to teach the principles of person-centered services.
Great Interactions
This agency initiative centers its DSP recruitment and training efforts on ability in ten key relationship skills. They use these to guide all agency functions.
ID/DD Performance Management & Satisfaction Systems
An agency performance management system for determining satisfaction of consumers, family/guardians, and employees.
Institute for Person-Centered Practices
This agency provides training on person-centered thinking for program leaders, DSPs, people with disabilities, and their family members. It is located in Texas.
Jay Nolan Community Services
A Calfornia agency for people with autism which closed 13 group homes.
KFI (Katahdin Friends, Inc.)
An award-winning agency in Maine known for providing individualized support.
Neighbours International
This is an innovative provider organization that specializes in helping people have control over their services. They are skilled at helping other agencies.
Neighbours, Inc.
This innovative agency based in New Jersey is known for helping people with disabilities set-up their own supports and become more included in the community.
New Horizons North
This is an innovative, award-winning service provider in Wisconsin
Performance Excellence Project Results
A written summary from a survey done by ANCOR, a national professional provider organization. Results from this project are about staff turnover and retention, and consumer, family/guardian and employee satisfaction.
Person-Centered Agency and System Design Projects
This project helped agencies and community service systems as they helped people leave a large institution in Minnesota.
Quality Assurance
A comprehensive quality assurance process used in Berkshire, Massachusetts.
Service Alternatives Training Institute
This agency provides a wide range of seminars, classes and consultation for agencies and staff serving those with disabilities. It is located in the state of Washington.
Social Role Valorization Implementation Project
This group shares information about Social Role Valorization, a method to monitor whether or not people have good lives. It has a website, provides training and publishes a journal.
Spirit Keeper Project
A project to help organizations clarify their guiding values and create a quilt to express and represent these values.
Supported Community Living program in Midland, Michigan
An award-winning approach to supporting persons with developmental disabilities toward full community inclusion
The Guide: NASDDDS Handbook on Inclusive Meetings and Presentations
This Handbook provides guidelines to assure that self-advocates can take an active role in important meetings.
The Learning Community for person centered practices
This informal network seeks to create a community worldwide that shares knowledge about supporting people in having positive control over their lives.
The National Leadership Consortium
This Center develops the future national leaders who will assure people with disabilities receive quality services and live quality lives.
The Seeing Is Believing Project: A "Lifeline" for Organizational Change in North Carolina
A report on a 3‐year program in North Carolina that helped agencies provide more individualized supports for people with disabilities.
Vision for EQuality Inc.
This is a parent-founded, Pennsylvania-based agency that supplies training, advocacy, quality of life monitoring, and support to thousands of people with disabilities and their families each year.
Weingart Foundation Developmental Disabilities Initiative
This initiative helped 16 service providers in Southern California become stronger organizations.
Other
Allan I. Bergman
Allan Bergman has been the president or director of many nonprofit community organizations. He is also a leader in helping national and state laws provide better services and supports for persons with disabilities.
Janet E Hunt Consulting
Ms. Hunt is a consultant who provides creative approaches to challenging situations. Consulting services include short and long-term projects and activities to accomplish the goals of non-profit organizations. She is an expert on self-advocacy.
Linda Perry
Linda has over 35 years experience in supporting people with disabilities. She is the Executive Director of the Vela Microboard Association.
Michael Smull
Michael is an expert on Essential Lifestyle Planning. He has experience in nearly all aspects of developing community services.
Nancy Weiss, MSW
Ms. Weiss is the co-founder and co-director of the National Leadership Consortium on Developmental Disabilities. She is also an instructor at the University of Delaware in the Human Development & Family Studies department.
Six Sigma/Lean For Human Services Organizations
Six Sigma/Lean helps agencies complete some tasks more easily and quickly. That means less time is spent on administrative tasks and more time and energy can go to meeting people's individual needs and preferences.
Steven M. Eidelman, MBA, MSW
Mr. Eidelman is the co-founder and co-director of the National Leadership Consortium on Developmental Disabilities. He is also the University of Delaware’s H. Rodney Sharp Professor of Human Services Policy and Leadership.
People Who Can Help
Angela Amado
Angela Amado has conducted training throughout the U.S., Canada, and also in the Netherlands and Israel on person-centered planning, friendships between people with and without developmental disabilities, community building, self-determination, and per...
Cathy Ficker Terrill
Cathy is a porfessional,parent of a child with a dsiabiltiy and a person with a brain injury. She has done extensive work at the local, state, national and international arena in the areas of strategic planning, building social capitol, organizational...
Pat Fratangelo
Onondaga Community Living (OCL) is an organization that transitioned from providing group home services to personalized services. We provide personalized suports to adults with developmental disabilities in every type of service that we do, whether it ...
Patti Scott
I am the CEO and co-founder of Neighbours, Inc, an innovative organization providing self-directed supports to people in New Jersey and Pennsylvania. I regularly provide training and consultation on all aspects of organizational change (moving to self...
Tom Nerney
Together with 17 other Center for Self-Determination Resource Guides we provide training and technical assistance on all aspects of self-determination including: developing highly personal individual budgets and plans; crafting Medicaid waivers that pr...


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