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Agency Design & Quality Improvement
Contains information for providers and governing systems on basic assurance issues of health, safety, human security and moving toward ongiong quality improvement that supports better lives for people with disabilities.
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Managed by: Bob Niemiec of Griffin-Hammis Associates, LLC
Product Categories
Books, Publications & Reports (printed and/or online) (60 Products)
Electronic Media (25 Products)
Organizations, Programs, and Projects (38 Products)
Other (8 Products)
People Who Can Help (8 Products)
Books, Publications & Reports (printed and/or online)
 | A Leadership Guide for Today's Disabilities Organizations Overcoming Challenges and Making Change Happen
This book is about making the organizations that support people with disabilities stronger. | | Abuse and Neglect Prevention Systems: Evaluation and Implementation Guide
This is a curriculum on responding to abuse and neglect. It is based on the 7 Key Components as developed by CMS. | | Active Support: Enabling and Empowering People with Intellectual Disabilities
This book is about Active Support, an interesting way to help people with disabilities become active in all types of activities. | | Addressing Potential Conflicts of Interest Arising from the Multiple Roles of Colorado’s Community Centered Boards
A report about the potential conflicts of interest for Colorado’s Community Centered Board. The CCB plays many roles in connecting people to needed services. | | Becoming a Person Centered System
This report explains a systems change initiative. It begins with training DSPs in Person Centered Planning, and leads to changes in how both agencies and service systems do their work. Full text available as a PDF file. | | Building Capacity for Person Centered Thinking
This report explains what six organizations learned as they worked together to use person-centered thinking practices. | | CARF - Managing Outcomes
Geared to employment and community services, this publication provides a how-to guide to implement an outcomes system. | | CARF - Transition from School to Work and Community Services
A road map to building quality services for young people with disabilities as they transition from school to work. | | CARF - Using Individual-Centered Planning for Self-Directed Services
An easy-to-understand guide of essential elements for individual-centered planning of services based on the preferences and needs of the persons receiving services. | | Celebrating the Ordinary: The Emergence of Options in Community Living as a Thoughtful Organization
This book is about one of the first agencies in the country that was designed on the principles of person-centered planning and supportive living. It has stories, pictures, documents, and policies that tell its story over time. | | Contemporary Dual Daignosis MH/MR Service Models: Vol. I: Residential and Day Services
This book describes a variety of day and residential programs serving people with developmental disabilies who have mental health problems. | | Crisis Management and Working with the Media
Crisis Management and Working with the Media is designed to help human service providers prepare for, respond to and recover from dangerous, tragic or embarrassing situations. The premise is that anticipation and preparation offer the luxury of effective | | Direct Support Professional Resource Guides
Eleven resource guides for Direct Support Professionals (DSPs) who work in group homes. | | Disaster Preparedness, A Guide for Human Service Providers in Emergency Situations
This 50-page book is a comprehensive planning guide for emergency preparedness in the Human Services environment. | | Family Support, Self-Determination and Disability, 7th Edition, Trainers' and Participants' Manuals
A course to teach people about self-determination, and what it means to people with disabilities and their families. | | Five-Star Quality: Measures and Outcomes Defined
A paper that outlines a method to determine the quality of services of an agency providing human services. | | Framework for Accomplishment
A five-day workshop designed by John O'Brien and Connie O'Brien to teach the principles of person-centered services. | | Group Homes for People with Intellectual Disabilities Encouraging Inclusion and Participation
This book is about making community living better for people with disabilities. | | Handbook on Quality of Life for Human Service Practitioners
A book about the quality of life concept with many practical applications. It is appropriate for human service practitioners, educators, legislators, advocates, program administrators, and researchers. | | Make the Day Matter! Promoting Typical Lifestyles for Adults with Significant Disabilities
A book written for service providers. It give ways to support people with disabilities to help them live meaningful lives in the community. | | Managing from the Heart - A Way of Life
A textbook explaining how to engineer a work environment that honors the inner dignity of others, which nurtures both personal and professional development. | | National Alliance of Direct Support Professionals Code of Ethics
A series of materials on the Code of Ethics developed for Direct Support Professionals (DSPs). | | Organizational Transformation Series
A series of case study reports and articles about organizations that support people with disabilities who have changed to provide more individualized services. The documents can be viewed for free online. | | Person-Centered Planning and Outcome Management
A book about outcome management for quality lifestyles | | Planning with Personal Outcomes
Techniques for using Personal Outcomes in planning individual supports and services. | | Position Paper on Medication Management for Individuals with Intellectual and Developmental Disabilities (Developmental Disabilities Nurses Association)
This paper proposes best practice guidelines | | Providing Practical Support for People with Autism Disorder
This book explains the needs of people with Autism Spectrum Disorders and the best ways to provide support. | | Quality Enhancement in Developmental Disabilities: Challenges and Opportunities in a Changing World
This is a book about ways to make person-centered supports and services more helpful to the supported person and to increase the quality of those supports. | | Quality in Practice Brief: Accountability
Support for organizational management, meeting the expectation for professional management, and to have systems in place to prove their accountability for the tasks they accept. | | Quality in Practice: Data System
A resource guide that provides suggestions on how an organization can best use a data system | | Quality in Practice: Advocacy
A rescource guide that provides suggestions on how organizations can establish an advocacy-oriented perspective. | | Quality in Practice: End of Life Issues
A resource guide that gives suggestions on how organizations can promote and maintain community participation for people with disabilities in later life and provide end-of-life support | | Quality in Practice: Expectations for people
A resource guide helping organizations manage the constantly changing expectations for them and the people they support | | Quality in Practice: Guardianship
A resource guide that provides suggestions on how organizations can improve their person centered services by rethinking the need for guardianship. | | Quality in Practice: Health
A resource guide that provides suggestions on how service organizations can support good health to the greatest extent possible. | | Quality in Practice: Human Rights Committee
A resource guide that provides suggestions for agencies' Human Rights Committees | | Quality in Practice: Leadership
A resource guide that provides suggestions on how leaders of an organization can best lead by carefully listening to the people it serves | | Quality in Practice: Personal Records
A resource guide to help organizations with personal records and information systems. It addresses such questions as what information is kept, how that information is kept, and who has access to the information. | | Quality in Practice: Quality Enhancement Plans
A resource guide that provides suggestions on how organizations can follow quality enhancement plans to to create strong, solid, high quality services and supports for the people it serves. | | Quality in Practice: Respect
A short guide for providers giving information on the importance of respect and how to show respect. | | Quality in Practice: Rights and Responsibilities
This guide gives suggestions on how organizations can support people with disabilities to exercise the same rights and responsibilities as all citizens. | | Quality in Practice: Safety
A resource guide that provides suggestions on how organizations can promote safety while still protecting people’s right to experience a full and satisfying life. | | Quality in Practice: Social Roles
A resource guide that provides tips on how organizations can seek to intentionally build social roles for all the people they support | | Quality in Practice: Staff Hiring and Evaluation
A resouce guide that provides suggestions for organizations on hiring and evaluating staff | | Quality in Practice: Thinking About Responsibility
A short guide for DSPs. It tells how people with disabilities learn to have responsibility. It has many ideas anyone can try. | | Quality in Practice---Intimacy/Dating/Marriage
An article with tips for agencies about how to best support people in having romantic relationships | | Quality Measures 2005
Quality Measures 2005SM combines CQL’s previous personal outcomes approach to quality definition and measurement with the lessons of social capital and the growing importance of Community LifeSM. | | Quality of Life and Disability: An Approach for Community Practitioners
This book is about providing quality of life for people with disabilities. | | Quality of Life Outcomes: Staying Focused on What Really Matters
An article by the president/CEO of the Council on Quality and Leadership. He talks about the past, present and future of CQL and how to provide person centered supports for people with disabilities.
| | Remembering the Soul of Our Work
A book of stories written by direct support staff who work with an innovative agency. | | Root Cause Analysis: A Summary of Root Cause Analysis and its use in State Developmental Disabilities Agencies
Root Cause Analysis, an analytic process for identifying factors contributing or causing a major adverse event or systems failure, adapted to the developmental disabilities field. | | Sampler of Agency Self-Assessment Activities Related to Person-Centered Planning
A New York-based initiative to provide methods for self-monitoring organizational activities and outcomes related to person centered approaches for provider agencies. | | The CAPstone
The newsletter of The Council on Quality and Leadership (CQL) | | The Citizen (Newsletter)
A newsletter with stories of people with disabilities and events in British Columbia, Canada. You can read it online. | | The Peer Empowerment Program (PEP) A complete Toolkit for Planning and Implementing Mentoring Programs Within Community-Based Human Servicce Organizations
A curriculum designed to create a mentoring program in community-based human service organizations. | | The Personal Outcome Measures
A manual about person-centered outcomes, and outcome measurement | | The Place that Quality Built
This manual discusses ways in which organizations that support people with disabilities can implement a personal outcomes approach to quality services. | | The Seeing Is Believing Project: A "Lifeline" for Organizational Change in North Carolina
A report on a 3‐year program in North Carolina that helped agencies provide more individualized supports for people with disabilities. | | Thinking About Inclusion: Taking personal and corporate responsibility for welcoming everyone
An online booklet to help organizations check if their services are open and welcoming for all people. | | Using Individual-Centered Planning for Self-Directed Services
A practical guide to planning for consumers, families and service provider organizations containing specific examples and additional resources. |
Electronic Media (Videos, CDs, T.V., Radio, Websites, etc.)
| About Quality - Mosaic's on-line e-learning course
This online "About Quality" course introduces the user to internal quality assurance, accreditation, and quality enhancement plans. | | Accessibility Answers
This organization provides information and assistance for agencies helping people with disabilities to live in the community. | | Building Capacity for Person Centered Thinking
This report explains what six organizations learned as they worked together to use person-centered thinking practices. | | CARF - Designing Ethical Practices for Quality Services
This publication will assist you in establishing ethical practices in your organization as required by the CARF standards. | | CQL eCommunity
An online community. Its purpose is to connect people who share the goal of community inclusion and quality of life for people with disabilities. | | Cultural and Linguistic Competence Assessment for Disability Organizations
A tool to help organizations learn how well they consider cultural and language differences. It was developed for organizations that support people with disabilities. | | Doing Our Best Work: 10 Ingredients of Quality Support
This is a video. It is based on a workshop by Peter Leidy with assistance from Christine Mayer. It is designed to start discussions for providing direct support by looking at ten essential components of quality direct support.
| | E-Learning for Intellectual and Developmental Disability Providers
Online training for service providers to people with intellectual and developmental disabilities. | | Going to Scale: Making the Exceptional Typical
A recorded web presentation about how to make person-centered change. It is for organization and system leaders. | | Guide to Person-Centered Excellence
A guide from the Council on Quality and Leadership. This guide is meant to encourage organizations to provide the supports and services for people that really matter. | | Hope at Work: Creating Positive, Resilient Organizations
These CDs introduce a practical action model any agency can use to create a positive and hopeful work culture. | | Indiana's Efforts to Help Hoosiers Prevent Unwanted Nursing Home Residence
This State Policy in Practice brief describes Indiana’s efforts to develop a new, comprehensive program that helps people in Indiana (the Hoosiers) avoid nursing home placement if possible and desirable. | | International Mentoring Association
Agency offering support of effective mentoring programs and practices for all types of settings. | | Organizational Transformation Series
A series of case study reports and articles about organizations that support people with disabilities who have changed to provide more individualized services. The documents can be viewed for free online. | | Our Door is Open: Creating Welcoming Cultures in Helping Organizations
An CD with ideas to help organizations create a welcoming culture. | | Potato Video: A Look at Misguided Effort
This 3-minute, lighthearted video looks at "misguided efforts" Uniquely covers 19 common phrases (or attitudes) that can be adjusted to improve the quality of service | | Pulling Together: Administrative and Budget Consolidation of State Long-Term Care Services
This AARP Public Policy Institute Issue Paper provides readers with an examination of a consolidated agency approach. | | Quality in Practice guides
A set of 1-2 page summaries with ideas to improve supports for people with disabilities. Each sheet covers one topic area related to quality in supports. | | Removing Barriers: Planning Meetings That Are Accessible To All Participants
A guide that helps organizations make their meetings accessible and welcoming to people with disabilities. | | Sexuality & Relationship Support for People With an Intellectual Disability:Policy to Practice
This Powerpoint presentation describes how service systems must support people with intellectual disabilities in expressing their sexuality. It is from a conference in Australia. | | The Guide: NASDDDS Handbook on Inclusive Meetings and Presentations
This Handbook provides guidelines to help assure that self advocates can participate in meeting discussions and contribute in meaningful ways by expressing their own points of view. | | The Learning Community for person centered practices
An informal network that seeks to create a community worldwide that shares knowledge about supporting people in having positive control over their lives. | | The National Leadership Consortium
A Center at the University of Delaware developing the future national leaders who will assure people with disabilities receive quality services and live quality lives. | | VISION LIBRARY FOR ENHANCING QUALITY OF LIFE
Eleven CD-ROM slide presentation developed for training on inclusion. Futures planning, positive behavioral supports, leadership, universal language, sensitivity training, active learning systems, age appropriateness and supported routines. | | Weingart Foundation Developmental Disabilities Initiative
This initiative helped 16 service providers in Southern California become stronger organizations. |
Organizations, Programs, and Projects
| Accessibility Answers
This organization provides information and assistance for agencies helping people with disabilities to live in the community. | | Allen, Shea & Associates: A technical assistance work group
A company that provides services in the area of planning, research and evaluation within the field of human services with an emphasis on developmental disabilities. | | Assessing Goal Attainment at Mobius
A way of measuring whether the goals of person-centered plans have been met. | | CARF Accreditation
CARF provides a system of outcome standards for the accreditation of a variety of types of employment and community services. | | Community Resource Alliance
A company that offers training management consulting. Their goal is to help people with disabilities successfully live in communities with the services and supports they want. | | COMPASS
COMPASS is a quality assurance process in New York with four elements: Consumerism, Outcomes, Management Plan, and Agency Self-Survey. It emphasizes outcomes in people's lives, not just compliance. | | CQL Focus Forum
A two-and-a-half-day forum to help human service organizations become more person-centered. | | Developmental Disabilities Training Institute
A training and technical assistance agency in North Carolina | | Empowering the Human Service Provider
Empowering the Human Service Provider is a staff retention training program geared towards direct support staff in human service agencies.
| | Empowerment Network Unlimited, Inc.
Empowerment Network Unlimited, Inc. is a private non-profit corporation that value-based information, training, grant writing, and other services to help people with disabilities and those supporting them to pursue inclusive lifestyles. | | Every Day Heroes/Master Worker Program through the Adirondack Arc
A staff training program that begins with an agency orientation, and can lead to a Bachelors Degree. | | Family Support, Self-Determination and Disability, 7th Edition, Trainers' and Participants' Manuals
A course to teach people about self-determination, and what it means to people with disabilities and their families. | | Federated Human Service Cooperative
This group helps people with disabilities and their families set-up local provider organizations. They have a helpful website and an online newsletter. | | Framework for Accomplishment
A five-day workshop designed by John O'Brien and Connie O'Brien to teach the principles of person-centered services. | | Great Interactions
This project works to improve the manner in which staff interact with clients. | | ID/DD Performance Management & Satisfaction Systems
An agency performance management system for determining satisfaction of consumers, family/guardians, and employees.
| | Integrated Behavioral Systems (IBS)
This company helps school districts improve services for students who have autism. They also can help community agencies. | | International Mentoring Association
Agency offering support of effective mentoring programs and practices for all types of settings. | | Jay Nolan Community Services
a Calfornia agency for people with autism which closed 13 group homes | | KFI (Katahdin Friends, Inc.)
An award-winning agency in Maine known for providing individualized support. | | Neighbours, Inc.
An innovative agency based in New Jersey known for helping with disabilities become included in the community. | | New Horizons North
an innovative, award-winning agency in Wisconsin | | Organization Quality Enhancement
An international program to help organizations and statewide systems impove the quality of their services. | | Performance Excellence Project Results
A written summary from a survey done by ANCOR, a national professional provider organization. Results from this project are about staff turnover and retention, and consumer, family/guardian and employee satisfaction. | | Person-Centered Agency and System Design Projects
A project that that helped agencies and community service systems improve the quality and person-centeredness of the supports they provided. | | Planning with Personal Outcomes
The Council on Quality and Leadership (CQL) offers training and consultation to agencies intereseted in improving the quality of their services through outcomes planning. | | Quality Assurance
A comprehensive quality assurance process used in Berkshire, Massachusetts. | | Service Enhancement
Connecticut's Quality Assurance Systems Support Unit offers agencies opportunities to improve . . . | | Social Role Valorization Implementation Project
This group shares information about Social Role Valorization, a method to help people have good lives. It has a website, provides training and publishes a journal. | | Spirit Keeper Project
A project to help organizations clarify their guiding values and create a quilt to express and represent these values. | | Supported Community Living program in Midland, Michigan
An award-winning approach to supporting persons with developmental disabilities toward full community inclusion | | The Guide: NASDDDS Handbook on Inclusive Meetings and Presentations
This Handbook provides guidelines to help assure that self advocates can participate in meeting discussions and contribute in meaningful ways by expressing their own points of view. | | The Learning Community for person centered practices
An informal network that seeks to create a community worldwide that shares knowledge about supporting people in having positive control over their lives. | | The National Leadership Consortium
A Center at the University of Delaware developing the future national leaders who will assure people with disabilities receive quality services and live quality lives. | | The Seeing Is Believing Project: A "Lifeline" for Organizational Change in North Carolina
A report on a 3‐year program in North Carolina that helped agencies provide more individualized supports for people with disabilities. | | Training & Development Services
An agency in the state of Washington that provides a wide range of seminars, classes and consultation for agencies and staff serving those with disabilities. | | Vision for EQuality Inc.
Vision for EQuality, Inc. is a parent-founded, Pennsylvania-based non-profit that supplies training, advocacy, quality of life monitoring, and support to thousands of people with disabilities and their families each year. | | Weingart Foundation Developmental Disabilities Initiative
This initiative helped 16 service providers in Southern California become stronger organizations. |
Other
| Allan I. Bergman
Allan Bergman has been the president or director of many nonprofit community organizations. He is also a leader in helping national and state laws provide better services and supports for persons with disabilities. | | Janet E Hunt Consulting
Ms. Hunt is a consultant who provides creative approaches to challenging situations. Consulting services include short and long-term projects and activities to accomplish the goals of non-profit organizations. She is an expert on self-advocacy. | | Linda Perry
Linda has over 35 years experience in supporting people with disabilities. She is the Executive Director of the Vela Microboard Association. | | Michael Smull
Michael is an expert on Essential Lifestyle Planning. He has experience in nearly all aspects of developing community services. | | Nancy Weiss, MSW
Ms. Weiss is the co-founder and co-director of the National Leadership Consortium on Developmental Disabilities. She is also an instructor at the University of Delaware in the Human Development & Family Studies department. | | Professional Organizing Services for Adults and Children w/ Special Needs
Do you have a diagnosis such as; ADHD, Depression or Anxiety? These conditions may effect your ability to organize. Our highly skilled staff will reduce your stress and bring peace & balance into your life.
Residential, Educational or Professional. | | Six Sigma/Lean For Human Services Organizations
Six Sigma/Lean helps agencies complete some tasks more easily and quickly. That means less time is spent on administrative tasks and more time and energy can go to meeting people's individual needs and preferences. | | Steven M. Eidelman, MBA, MSW
Mr. Eidelman is the co-founder and co-director of the National Leadership Consortium on Developmental Disabilities. He is also the University of Delaware’s H. Rodney Sharp Professor of Human Services Policy and Leadership. |
People Who Can Help
| Angela Amado
Angela Amado has conducted training throughout the U.S., Canada, and also in the Netherlands and Israel on person-centered planning, friendships between people with and without developmental disabilities, community building, self-determination, and per... | | Cathy Ficker Terrill
Cathy is a porfessional,parent of a child with a dsiabiltiy and a person with a brain injury. She has done extensive work at the local, state, national and international arena in the areas of strategic planning, building social capitol, organizational... | | Deborah Reidy
Deborah Reidy is President of Reidy Associates, a consulting service which helps to create organizations that contribute to the social good. Reidy Associates specializes in developing leaders, planning and implementing desired futures, and building te... | | Howard J. Miller, PhD
Effective facilitator of learning and behavior change for people serving people at every level from top management up to direct care. Extraordinarily strong focus on self-advocacy as THE solution for problems companies serving people might encounter in... | | Judith A. Snow, MA
I am an advocate for people with disabilities, a social inventor, an inspirational speaker and a person-centered and strategic planner. | | Pat Fratangelo
Onondaga Community Living (OCL) is an organization that transitioned from providing group home services to personalized services. We provide personalized suports to adults with developmental disabilities in every type of service that we do, whether it ... | | Patti Scott
I am the CEO and co-founder of Neighbours, Inc, an innovative organization providing self-directed supports to people in New Jersey and Pennsylvania. I regularly provide training and consultation on all aspects of organizational change (moving to self... | | Tom Nerney
Together with 17 other Center for Self-Determination Resource Guides we provide training and technical assistance on all aspects of self-determination including: developing highly personal individual budgets and plans; crafting Medicaid waivers that pr... |
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